Frequently Asked Questions
How secure is the payment process for purchasing digital products?
Your financial information is protected during transactions using industry-standard encryption and a secure and trusted payment gateway like PayPal. With SSL (Secure Sockets Layer) certification, all data exchanged between your browser and our servers is encrypted, minimizing the risk of unauthorized access.
What payment methods do you accept?
PayPal, Visa, MasterCard, or American Express credit or debit card.
Should I download my file using a mobile device or a desktop/laptop?
Most mobile browsers have trouble downloading large files. For an easier and smoother download experience, using a desktop or laptop is highly recommended.
Do you offer refunds?
Unfortunately, we do not offer refunds, exchanges or cancellations. Due to the immediate access and nature of digital products, all sales are final. Please ensure to carefully review the product details before purchasing.
Is there any shipping and handling fees?
No, these are DIGITAL DOWNLOADABLE products, no physical product will be shipped.
How can I access my digital product after I've completed my order?
After your purchase is confirmed, you’ll be taken directly to the download page, where you can access your file immediately by clicking the download button.
You will also receive an email receipt containing your download link. (Be sure to check your spam/junk folders if it does not appear in your inbox after a few minutes). If you still haven’t received your order, please contact me at contact@cryptogramevolution.com.
Is there a maximum number of downloads allowed for a digital product?
Yes, you are allowed a maximum of (5) downloads per file.
Does My Download Link Expire?
Yes, after purchase, the download link will be valid for (30) days. I highly recommend downloading your printable as soon as possible and save it somewhere safe, so you can access them anytime!
I purchased a product but didn't get my download. Where is it?
Ensure that the email address provided is correct, it’s crucial for order confirmation and receiving download links. You will receive an email confirmation in your inbox, so please check your spam or junk folder just in case it accidentally ends up there. Also, consider creating an account for easy access to your downloads.
If the email address you provided is correct and you’ve checked your spam and junk folders but still haven’t received the download, please contact me at contact@cryptogramevolution.com and I will confirm your purchase and send your file to you directly.
I received my confirmation email but I can't download my file. What happened?
Typically, when users are experiencing an issue downloading their file after a successfully completed purchase, it’s because they are using a tablet or mobile device. Most mobile browsers have issues downloading large files. For a smoother download experience, please use a desktop or laptop computer.
If you are unable to resolve the issue and download your file by switching devices or browsers, please contact me at contact@cryptogramevolution.com and I will confirm your purchase and send your file to you directly.
I did not receive an email receipt. What happened?
If you haven’t received your email receipt, please check your junk/spam email folder, as it might have landed there. If you’ve checked your junk/spam folder and it’s still not there, it’s also possible that you entered an incorrect email address or made a typo during checkout.
In this case, please contact me at contact@cryptogramevolution.com and let me know which product you purchased and which email address you used. I will verify your purchase and email you a receipt along with the download link.