Frequently Asked Questions

General FAQs

There are two types of puzzles available: Printable Digital Puzzles for instant download and Paperback Puzzle Books for convenience and comfort.

Each product page clearly labels whether it’s a printable digital puzzle or a puzzle book.

At this time, sales tax isn’t charged on U.S. orders. This business is based outside the U.S. and doesn’t have a tax collection obligation in any state. If that ever changes, the policy will be updated accordingly.

Order & Payment FAQs

PayPal, Visa, MasterCard, or American Express credit or debit card.

Yes. All transactions are securely processed using encrypted gateways like Stripe and PayPal. Plus, with SSL encryption, your information is protected every step of the way.

Printable Digital Puzzles FAQs

After your purchase is confirmed, you’ll be redirected to an order receipt page. In the Downloads section, under the ‘Download’ column, you’ll find a button labeled with the specific Cryptogram Evolution volume you purchased. Simply click it to download your file.

An email with your download link will also be sent. Be sure to check your spam/junk folders if it does not appear in your inbox after a few minutes. Still can’t find it? No worries—just reach out to me at contact@cryptogramevolution.com and I’ll be happy to assist.

Yes! Every digital puzzle is delivered as a printable PDF. The ink-friendly black-and-white design makes home printing simple and affordable.

Absolutely! Just take your PDF file to Staples, Office Depot, or any local print shop to have it printed — no home printer needed.

Most mobile browsers have trouble downloading large files. For an easier and smoother download experience, using a desktop or laptop is highly recommended.

Unfortunately, there are no refunds, exchanges or cancellations. Due to the immediate access and nature of digital products, all sales are final. That said, please ensure to carefully review the product details before purchasing, and if you should run into any problems with your purchase or download, please reach out and I’ll gladly assist.

No, these are DIGITAL DOWNLOADABLE products, no physical product will be shipped.

Yes, you are allowed a maximum of (3) downloads per file.

Yes, after purchase, the download link will be valid for only (14) days. I highly recommend downloading your printable as soon as possible and saving the files in a secure location, such as your computer, an external drive, or cloud storage, this guarantees you’ll always have access, even when the link expires.

Ensure that the email address provided is correct, it’s crucial for order confirmation and receiving download links. You will receive an email confirmation in your inbox, so please check your spam or junk folder just in case it accidentally ends up there. 

If the email address you provided is correct, and you’ve checked your spam and junk folders but still haven’t received the download, please contact me at contact@cryptogramevolution.com and I will confirm your purchase and send your file to you directly.

Typically, when users are experiencing an issue downloading their file after a successfully completed purchase, it’s because they are using a tablet or mobile device. Most mobile browsers have issues downloading large files. For a smoother download experience, please use a desktop or laptop computer.

If you are unable to resolve the issue and download your file by switching devices or browsers, please contact me at contact@cryptogramevolution.com and I will confirm your purchase and send your file to you directly.

If you haven’t received your email receipt, please check your junk/spam email folder, as it might have landed there. If you’ve checked your junk/spam folder and it’s still not there, it’s also possible that you entered an incorrect email address or made a typo during checkout.

In this case, please contact me at contact@cryptogramevolution.com and let me know which product you purchased and which email address you used. I will verify your purchase and email you a receipt along with the download link.

Physical Puzzle Book FAQs

Unlike digital puzzles, which are delivered instantly by email, physical puzzle books need to be stocked. I don’t handle inventory personally, because managing stock, orders, and shipping directly would be more of a hassle and take time away from creating new puzzles.

I sell my puzzle books on Amazon because they handle printing, publishing, orders, shipping, and delivery reliably and efficiently. That way, you get a professional-grade puzzle book quickly and securely through a platform you already know and trust, and I am able to focus on what I do best, creating fun and challenging puzzles for you to enjoy.

I chose Amazon to publish my puzzle books because they provide reliable and dependable worldwide shipping, a safe and secure payment system, and a trusted reputation, giving you peace of mind and confidence that your order is fulfilled by a company you can trust.

Simply click the “Buy on Amazon” button on my website. This will take you directly to Cryptogram Evolution’s official Amazon product page, where you can place your order securely.

Yes! Clicking the “Buy on Amazon” button takes you directly to Cryptogram Evolution’s official Amazon product page, where you can place your order. Your personal information and payment details are fully protected, just like any other Amazon purchase.

Since checkout happens directly on Amazon, you can use any payment method that Amazon supports such as credit/debit cards, gift cards, or PayPal in some regions.

All orders are processed, packed, and shipped by Amazon. This means you’ll enjoy their fast, reliable delivery service, including options like Prime shipping

Shipping costs are determined by Amazon, based on your location and chosen delivery method.

Yes! Amazon provides order tracking and email updates for your shipment.

Yes, you’ll need an Amazon account to complete your purchase. If you don’t already have one, it’s quick and free to set up.

Amazon’s customer support is there to help you with any order or delivery problems.

Absolutely. Returns and exchanges are handled through Amazon’s standard return policy. Just go to your Amazon account, locate your order, and follow the return instructions.

Still have questions?

Still need help? Contact me at contact@cryptogramevolution.com and I will get back to you as soon as possible.

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